FAQ

Shopping Information

How do I find a product?

You can use our search bar at the top of the page to search for specific products or browse through our categories.

Yes, you can create a wishlist and save products for later purchase. Simply click the « Add to Wishlist » button on any product page.

How do I know if a product is in stock?

Product availability is indicated on the product page. If a product is in stock, you will see a « Add to Cart » button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.

Can I purchase products as a guest?

Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

What payment methods do you accept?

We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].

Is my payment information secure?

Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.

Can I use a coupon code?

Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.

What happens if my payment fails?

If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Order Returns

What is your return policy?

We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.

How do I return an item?

To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.

Who pays for the return shipping?

Specify who pays for return shipping, e.g., customer, seller

Can I exchange an item?

Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.

Have a question

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

Live Chat